Terms of Use

General

These terms govern your use of this site, including the request form; the site is operated by RazomGroup (“we”). They apply as soon as you start using the site. If you do not agree with them, do not use the site.

The site is intended for companies and entrepreneurs interested in our voice and text AI assistants. By sending a request on behalf of a company, you confirm that you are authorised to do so.

How we process personal data is described in the privacy policy and the cookie policy.

Information and contracts

The materials on the site are for information only and are not a public offer or any other offer to conclude a contract; they are an invitation to send us a request. Descriptions of services, features, integrations, launch times and plans, as well as of service levels (SLA), security, where and for how long data is stored in the service, and payment, pilot and cancellation terms, including in the answers to frequently asked questions, are general. Only a contract concluded separately, outside the site, determines what exactly you or your company will receive, to what extent and on what terms.

A request sent through the site, including after choosing a plan with a “Choose” button, is not an order and obliges neither you nor us to conclude a contract.

Results, comparisons and market figures on the site, including estimates based on pilot projects, are indicative.

References to legislation and answers to legal questions, such as on the EU Artificial Intelligence Act (AI Act) or call recording, are general and are not legal advice.

We may change and update the materials on the site at any time and suspend or discontinue the site or parts of it.

Prices, pilot and calculator

Prices on the site are addressed to companies and entrepreneurs and are stated in US dollars, excluding VAT. The site shows prices for monthly and for annual (discounted) billing, the one-off setup fee and the price of minutes or messages above the plan’s limit. Enterprise plans are priced individually.

The pilot lasts 5 days. Its price and terms, including crediting the pilot fee against the setup fee if you conclude a service contract after the pilot, are agreed with you before the pilot starts and set out in the contract.

Prices may change until a contract is concluded.

The benefit calculator estimates the likely effect from the data you enter and our assumptions set out in the calculator, in particular the assumption that the assistant handles 60% of calls on its own. It is an estimate, not a promise or guarantee of savings, revenue, payback or ROI, and not financial advice. The actual result depends on your business, industry and scenario, and the recommended plan is only a guide.

Acceptable use

When using the site, you agree:

• to give accurate data in the form and to send other people’s data only if you are entitled to pass it on;
• not to send spam or automated requests;
• not to attempt unauthorised access to the site, server or data, bypass security measures or disrupt the site, including through excessive load;
• not to spread malicious code through the site or use the site in a way that breaks the law or infringes the rights of others.

If you breach these rules, or if a request contains obviously false data, spam or offensive content, we may disregard the request and temporarily restrict requests or access to the site from the address concerned, within the protective measures and retention periods described in the privacy policy. You are liable under the law for any damage caused by the breach.

Intellectual property

The texts, design, logo, graphics and code of the site belong to RazomGroup or are used by us lawfully, and are protected by law.

You may view the site, save or print individual pages and share them with colleagues in your company to learn about and assess our services. Any other use, in particular copying, distributing, modifying or commercially using the materials, requires our prior written consent, except where the law permits it.

Third-party names and trademarks, such as those of CRM systems and messengers, belong to their owners. Mentioning them on the site does not imply any partnership with, or endorsement by, their owners.

Third-party resources

The site links to Telegram, and the e-mail and phone links open your e-mail program or calling app. Third-party analytics and marketing tools load only with your consent.

Third-party resources and services, such as Telegram, operate under their own terms and privacy policies. We do not control their content and are not responsible for it, except for what we publish there ourselves. Our responsibility for the collection of data by the analytics and marketing tools on our site is described in the privacy policy. If we learn that a link leads to unlawful content, we will remove the link.

Liability

We are liable without limitation for damage caused intentionally or through gross negligence, for death or personal injury, and in all other cases where the law does not allow liability to be limited or excluded, in particular under data protection law.

For damage caused by negligence that is not gross, we are liable only if we breach an essential obligation, meaning one whose performance is necessary for proper use of the site and on whose performance you reasonably rely. In that case, our liability is limited to the damage typical of such a breach that was foreseeable at the time of the breach. In all other cases, liability for negligence that is not gross is excluded.

The site is provided free of charge and for information, so its uninterrupted availability and the completeness and currency of its materials are not essential obligations. Accordingly, and subject to the first paragraph, we are not liable for the site being temporarily unavailable, for maintenance or outages, or for decisions made solely on the basis of prices, calculator estimates or other materials on the site without a contract.

These terms do not limit any rights you have under mandatory law, including consumer protection law.

Changes and final provisions

We may change these terms if the site, our services or the law change, or to clarify the wording. We publish the new version on this page, with its date at the top. It applies to use of the site after publication and has no retroactive effect: it does not change requests already sent or contracts already concluded.

If any provision of these terms proves invalid or unenforceable, the remaining provisions stay in force. In relations with consumers, the statutory rules apply in its place; between businesses, it is replaced by the lawful rule that comes closest to its purpose.

If a contract concluded with you or with the company you represent, such as a pilot or service contract, conflicts with these terms, the contract prevails.

Contact

For questions about these terms, write to razomcrm@gmail.com. You can also reach us on Telegram (@RazomGr) or by phone at +380 63 443 02 17, Monday to Friday, 9:00 to 19:00.